Refund Policy

Effective date: July 6, 2026

At AUREL, we stand behind every product we sell. If you are not completely satisfied with your purchase, we will make it right.

30-Day Satisfaction Guarantee

You have 30 days from the date you receive your order to request a refund or replacement. We do not require you to return the product. Simply contact us and we will resolve the issue promptly.

How to Request a Refund

Email us at aurelsupplements@gmail.com with:

Your order number
Your name and email used at checkout
A brief description of the issue

We will respond within 1–2 business days and process approved refunds within 5–10 business days to your original payment method.

Eligible Situations

Product arrived damaged or defective
Wrong item was received
Package was lost in transit and not delivered
You are unsatisfied with the results after consistent daily use for 30 days

Non-Eligible Situations

Requests made more than 30 days after delivery
Products purchased through unauthorized third-party resellers
Situations where the product was misused or used contrary to the provided instructions

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please request a refund and place a new order.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank. We are committed to resolving all issues quickly and fairly. Fraudulent chargebacks may result in your account being flagged and future orders being declined.

Damaged or Lost Orders

If your order arrives damaged or is confirmed lost by the carrier, we will send a replacement at no cost to you or issue a full refund — your choice. Please email us with your order number and a photo of the damaged item if applicable.

Contact

AUREL
aurelsupplements@gmail.com
Response time: within 24 hours on business days