Privacy Policy
Effective date: July 6, 2026
AUREL ("we", "us", or "our") is operated by Nova AI Solutions, located at 5715 Bd Métropolitain E, Unit 3033, Saint-Léonard, QC H1P 1X3, Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you place an order or create an account, we collect: your name, email address, phone number, billing and shipping address, and payment information. Payment card data is processed by Shopify Payments and is never stored on our servers. We also collect browsing data (IP address, browser type, pages visited) automatically through cookies and Shopify analytics.
2. How We Use Your Information
- To process, fulfill, and ship your orders
- To send order confirmations, shipping notifications, and customer service communications
- To send promotional emails only if you have opted in — you may unsubscribe at any time
- To improve our website and product offerings
- To comply with legal obligations
3. Sharing Your Information
We share your information only with trusted third-party service providers required to operate our store:
- Shopify Inc. — our e-commerce platform (privacy policy at shopify.com/legal/privacy)
- Supliful — our fulfillment partner who ships products directly to you
- Shipping carriers — to deliver your order
- Payment processors — to handle transactions securely
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Your Rights
As a Canadian resident, you have the right to access, correct, or request deletion of your personal data under PIPEDA and, if you are a Quebec resident, under Quebec Law 25 (Law 64). To exercise your rights, contact us at aurelsupplements@gmail.com. We will respond within 30 days.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 7 years for tax and accounting purposes.
6. Cookies
We use cookies to maintain your shopping cart, remember your preferences, and analyze traffic. You may disable cookies in your browser, but this may affect your shopping experience. By continuing to use our site, you consent to our use of cookies.
7. Security
We implement industry-standard security measures including SSL encryption and Shopify's PCI-compliant infrastructure. However, no method of transmission over the internet is 100% secure.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes acceptance.
10. Contact Us
For privacy-related questions or requests:
AUREL / Nova AI Solutions
5715 Bd Métropolitain E, Unit 3033
Saint-Léonard, QC H1P 1X3, Canada
Email: aurelsupplements@gmail.com